A proof of purchase will be requested by Sitecom in the event of a future warranty claim.
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This shall include, damage to the case caused, for example, by drops or knocks, opened cases, broken parts, etc. Products that are not from the Sitecom brand that are supplied with your Sitecom products are not covered by the arrangements of the ‘10 Year Warranty’.
Mechanical parts of the product that are subject to wear and tear, including hard drives and/or (rechargeable) batteries that are supplied with the product are excluded from the ‘10 Year Warranty’.
If possible, Sitecom shall offer service parts for defective accessories such as power supply units, cable and other accessories.
The warranty for an item that has been repaired or replaced shall be the remaining term of the originally registered ‘10 Year Warranty’.
The ‘10 Year Warranty’ is an extension of your original warranty.
Registration and activation of the ‘10 Year Warranty’ must take place within 3 weeks of the purchase date of your Sitecom product.
For the warranty procedure for third party products, we refer you to the manufacturer.